MaraBloomhuisUtrecht
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Terms of Service

Effective date: 20 July 2026
Last updated: 20 July 2026

These Terms of Service (“Terms”) apply to the website lovingnestle.mom and to products and services offered by Mara Bloomhuis. By using our website or placing an order, you agree to these Terms.

1. Trader details

These Terms are governed by the laws of the Netherlands. Mandatory consumer protections under Dutch and EU law remain unaffected.

2. Products and availability

We sell fresh flowers, bouquets and related floral arrangements. Flowers are natural products. Colour, stem length and composition may vary from photos depending on season and supply. We will use comparable quality stems if a specific variety is unavailable.

Prices are shown in euros (€) and include VAT unless stated otherwise. We may correct obvious pricing errors.

3. Orders and contract formation

An order enquiry via the website, email or telephone is an offer to buy. A binding contract is formed when we confirm the order (by email, phone or in the shop) and accept payment or arrange payment terms.

For delivery orders placed before 16:00 on a working day, we aim for next-day delivery within our Utrecht delivery area, Sundays and public holidays excepted, unless we agree otherwise.

4. Delivery and collection

5. Payment

Payment may be made in the atelier or by methods we indicate when confirming an order (for example bank transfer or card). Orders may be held until payment is received where prepaid payment is required.

6. Right of withdrawal (consumers)

Under Dutch and EU consumer law (distance selling), consumers normally have a 14-day right of withdrawal. However, the right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly, including fresh flowers, once the order has been prepared or delivered (Article 6:230p Dutch Civil Code / Consumer Rights Directive exception for perishable goods).

If you cancel before we start preparing a custom or perishable order, we will refund any amount already paid where reasonably possible. Custom card text and same-day rush work may be non-refundable once preparation has started.

7. Complaints

If something is wrong with your order, contact us as soon as possible at [email protected] or 030 737 1842, ideally with a photo. We will look for a fair solution (replacement, partial refund or store credit where appropriate).

Consumers may also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution before a consumer complaint board, but we will always try to resolve issues directly first.

8. Website use

You may use this website for lawful personal purposes. You must not attempt to disrupt the site, scrape content at scale, or misuse contact forms. All website content (text, photos, design) is owned by us or our licensors and may not be copied for commercial use without permission.

Website imagery may include illustrative or generated photographs of flowers and interiors; it is provided for atmosphere and product inspiration.

9. Liability

We are responsible for our legal obligations as a trader, including mandatory consumer rights. Beyond that, to the extent permitted by Dutch law, we are not liable for indirect loss (such as lost enjoyment of a delayed surprise) where we have acted with reasonable care. Nothing in these Terms limits liability for intent, gross negligence, or injury to life or health.

10. Privacy and cookies

Personal data is processed as described in our Privacy Policy. Cookie use is described in our Cookie Policy.

11. Changes

We may update these Terms. The version published on this page applies to new orders and website use from the “Last updated” date.

12. Contact

Mara Bloomhuis, Voorstraat 68, 3512 AK Utrecht, Netherlands
[email protected] · 030 737 1842